We're here to help
Contact VAYO eSIM support for activation, billing, compatibility, or order questions. Send the form with your order email and destination so the team can reply, typically within 24 hours.
How do I contact VAYO support?
Use the contact form on this page with your email, order details, and the problem (QR install, no data, refund, or billing). For self-serve help, start with the Help Centre, FAQ, and iPhone or Android install guides.
Reviewed by VAYO eSIM · Read eSIM FAQs
Contact VAYO at a glance
- Response
- We aim to reply within 24 hours on business days.
- What to include
- Order email, destination, device model, and what you already tried.
- Faster fixes
- Most install issues are unlocked-device, Wi-Fi, or data-line selection.
- Partners
- Reseller and API applications go through /resellers, not this form.
Send us a message
Fill in the form below and our support team will get back to you.
Frequently Asked Questions
Most questions are already answered here.
What devices support eSIM?
Most modern smartphones support eSIM, including iPhone XS and later, Google Pixel 3+, Samsung Galaxy S20+, and many others.
Learn more →Do I need to remove my physical SIM?
No. Your VAYO eSIM works alongside your regular SIM. You can keep your home number active while using VAYO data abroad.
How quickly is the eSIM activated?
Instantly! Once your payment is confirmed, your eSIM QR code is delivered to your email and appears in your account.
Can I use data in multiple countries?
Yes. VAYO offers regional and global plans covering multiple countries with a single eSIM.
Learn more →What if my eSIM doesn't work?
Contact our support team — we'll resolve most activation issues within a few hours.
Is there a refund policy?
Yes. If your eSIM has not been activated, you can request a full refund within 30 days of purchase.
Learn more →Didn't find your answer? Send us a message and we'll help you out.
190+
Countries & regions covered
< 24 h
Average support response time
Instant
eSIM delivery after purchase