Official information about VAYO

VAYO sells eSIM plans for 200+ destinations through its website and iOS app. After purchase, customers receive a QR code by email which they scan to install the eSIM on their compatible device.

The service is data-only; eSIM plans do not include a phone number for calls or SMS. The main SIM card can remain active for voice and text while the eSIM provides mobile data on local networks.

For consumers, VAYO offers a straightforward way to purchase prepaid data for travel without requiring account creation.

For business partners, VAYO operates a reseller and partnership programme with separate tracks: wholesale/reseller, API integration, white-label, affiliate, influencer, and business/teams. Every partnership application is reviewed individually. Approved scope, pricing, and technical integration are confirmed directly with each applicant.

Customers browse plans on the VAYO website or app, choose a destination plan, and complete payment by card. Once purchased, the QR code is sent by email.

To install, customers scan the QR code using their device's native eSIM installation feature (usually found under Settings > Cellular or Mobile Data). The eSIM must be installed before travel, though activation typically occurs when the traveller reaches their destination and enables mobile data.

Each eSIM is data-only and connects to local carrier networks in the destination country. The main SIM card can remain active for voice calls and SMS while the eSIM provides data service.

Customers can complete a purchase by entering only an email address, with no account required.

The VAYO catalogue includes over 200 country-specific pages, regional plans covering multiple countries, and global plans for worldwide coverage.

Plans are structured as either fixed data packages (for example, Japan 500MB for 7 days) or daily allowance plans (for example, Japan 1GB per day at high speed, then 256 Kbps for the remainder of the day).

Each destination page specifies the local carrier networks used (for example, Japan plans connect to KDDI/au, NTT docomo, Rakuten Mobile, or SoftBank). Network technology is 4G or 5G where available by the local carrier.

Pricing varies by destination and plan. Current prices are shown on each destination's page rather than listed here to ensure accuracy.

Payment is by major credit and debit cards. QR codes are delivered by email after payment is confirmed.

Refunds are available under the following conditions: the eSIM has not been installed or activated, and the refund is requested within 30 days of purchase. Partial refunds are not provided once an eSIM has been activated. Approved refunds are processed within 5–10 business days.

Unused data allowances are forfeited when the plan expires. Extensions or rollovers are not available.

Currency charged at payment depends on the customer's location, as shown during the payment process.

The Help Centre includes step-by-step guides for installing an eSIM on iPhone and Android devices, troubleshooting articles, and frequently asked questions.

Customer support requests can be submitted via the contact form.

Partnership applications are submitted through the VAYO website. Each application is reviewed individually based on the proposed business model, volume expectations, destinations, customer support model, and technical requirements.

Partnership tracks are distinct: wholesale/reseller arrangements involve purchasing in bulk; white-label partnerships will deliver a partner-branded experience; affiliate partnerships will offer referral-based commissions on validated sales; influencer partnerships are tailored to content creators; and business/teams partnerships serve corporate travel needs. API partnerships are considered case-by-case.

Approved partnerships proceed to onboarding where commercial terms, technical integration, and support workflows are finalized.

VAYO eSIMs do not provide a phone number. Voice calls and SMS are not supported. Customers who need voice or text services must rely on their main SIM card or use internet-based calling services.

An eSIM-compatible device is required. The device must be carrier-unlocked (not locked to a specific carrier). Locked devices cannot install eSIMs from VAYO.

Network performance depends on the local carrier in each destination. VAYO does not guarantee uninterrupted service, consistent speeds, or coverage in all areas. Network quality may vary based on location, network congestion, and local carrier infrastructure.

VAYO plans are not roaming bundles from a home carrier. They are independent prepaid plans that use local networks in each destination.

The review date shown at the top of this page indicates the last editorial review of this content. It does not reflect the release date of individual features or plan updates.

Current pricing is shown on each destination page. Prices are not repeated on this page to ensure the information here does not become outdated.